FAQs | Gurney & White | gws.ltd - Gurney & White
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Q

SHOPPING INFORMATION

Delivery Costs

Name Range Rate amount
Flat Rate £0.00 – £40.00 £6.00
Flat Rate £40.01 – £100.00 £3.00
Free Shipping £100.01 and up Free

How long will delivery take?

Delivery times usually take between 2 to 3 days and are sent under DPD Local Tracked service. In some cases postage can take up to two weeks. Usually you will be provided with tracking information, if this is not the case then please do get in contact with us via the contact page.

What exactly happens after ordering?

Once you have completed your order and proceed through the checkout you will receive an order confirmation email letting you know that we have received your order. Shortly after you will receive an order dispatch email notifying you that your order has been packed and dispatched. If a tracking number is included with your shipping option then tracking information will also be supplied.

Where can I view my sales receipt?

To view your sales receipt simpl log into your account and view your order history. Alternatively, you can contact us via the contact page, quote your order number, and we will send you a copy.

How long do I have to return an order?

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PAYMENT INFORMATION

How is the recipient reimbursed?

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Can I be reimbursed through the original payment method?

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Can the country receiving the shipment be different than the country of purchase?

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How can I return an item?

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Will I receive the same product that I see in the picture?

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Will you restock items indicated as “out of stock?”

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ORDERS AND RETURNS

Delivery charges for orders from the Online Shop?

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How long will delivery take?

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What exactly happens after ordering?

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How long does the delivery take and how much does it cost?

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Which browser is best to use the site?

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How do I subscribe to the newsletter?

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